REFLECTIONS ON THE ROAD TO RESPECT
Demonstrating Respect the Zappos Way
"Erica Pinsky’s book, Road to Respect: Path to Profit approaches a range of difficult topics in an honest, direct and non-threatening manner. This book will stimulate readers to think about their own values and behaviours and to question those that are operating in their workplaces. Erica shares personal stories and best practices to clearly show why adopting respect as a core value is a requirement for any business interested in being designated as an Employer of Choice in our multi-cultural workplaces. I highly recommend this book!"
Susan Rubin Mulder,
Principal - McKinsey & Company