Archive for February, 2010
Say What You Mean: Mean What You Say – Speak Up to Promote Respect
08 Feb
Posted by: Erica in: Corporate Culture, Diversity, Equality, Human Rights, Respect, Workplace Discrimination, Workplace Harassment
I had a great example recently of how one word, a unconscious slip of the tongue, the use of a habitual phrase can unintentionally offend. I was traveling for work. I got off the plane and went to the rental car kiosk. The customer service agent got high marks for his pleasant, welcoming and efficient [...]
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